Shipping & Returns

  • SPEED EXCHANGE OF MERCHANDISE PURCHASED ONLINE

    A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original form of payment once we receive the merchandise.

    If you wish to exchange merchandise that you have received from us within sixty (60) days from the date of your original order, you can use our Speed Exchange to process an immediate exchange. 

  • RETURN OF MERCHANDISE PURCHASED ONLINE

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

    For a full refund send your merchandise back to us at:

    Abercrombie & Fitch Returns Department
    200 Abercrombie Way
    New Albany, OH 43054 USA

    IMPORTANT RETURN INFORMATION
    • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
    • Merchandise must be returned in its original individual packaging where applicable (e.g. fragrance, shoe, or accessory boxes, etc.).
    • You are responsible for return shipping costs.
    • If you choose to use your own carrier you will be responsible for return shipping costs.
  • EXCHANGE OF MERCHANDISE PURCHASED ONLINE

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms We exchange any merchandise in resalable condition with a copy of your original invoice. You have three options to exchange your merchandise:

    • List the items you want to exchange on your invoice and send the items back to:
    • Abercrombie & Fitch Returns Department
      200 Abercrombie Way
      New Albany, OH 43054 USA

    You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

  • EXCHANGE OF MERCHANDISE PURCHASED AT A Outlet STORE

    If you are not satisfied with your purchase, and the merchandise is in its original condition, it may be exchanged in any of our Abercrombie & Fitch stores in Outlet, subject to the following terms. Abercrombie & Fitch stores in Outlet do not allow returns of merchandise for money back.

    If you have the original receipt, Abercrombie & Fitch will exchange an item for another item of your choice. If the item you wish to exchange the original item for has a higher price than the original item, you will be responsible for paying the difference in price. If the item you wish to exchange the original item for has a lower price than the original item, you will not be refunded the difference in the price between the items. We cannot exchange your item without the original Abercrombie & Fitch receipt. Abercrombie & Fitch reserves the right to request identification during any transaction or to deny any exchange.

    Purchases made at a Abercrombie & Fitch outlet location may only be returned to the same outlet location. We cannot return or exchange merchandise that is mailed to our stores. Merchandise purchased online cannot be returned to or exchanged at stores in Outlet.

    Abercrombie & Fitch strives to provide the highest quality merchandise to its customers. If you believe, however, that the item that you purchased is defective, please bring it with your original receipt or proof of purchase to any Abercrombie & Fitch store in Outlet for inspection. If the item is defective, we will exchange it for the same item, or an item of equal value.

  • EXCHANGE OF MERCHANDISE PURCHASED AT A USA. STORE

    If you are not satisfied with your purchase and the merchandise is in its original condition, it may be exchanged at the same Abercrombie & Fitch store in USA. at which the item was purchased, subject to the terms below. Abercrombie & Fitch stores in USA. do not allow returns of merchandise for money back.

    If you have the original receipt, Abercrombie & Fitch will exchange an item for another item of your choice. If the item you wish to exchange the original item for has a higher price than the original item, you will be responsible for paying the difference in price. If the item you wish to exchange the original item for has a lower price than the original item, you will not be refunded the difference in price between the items. We cannot exchange your item without the original Abercrombie & Fitch receipt. A tax receipt is not a Abercrombie & Fitch receipt and cannot be used to exchange your item. Abercrombie & Fitch reserves the right to request identification during any transaction or to deny any exchange.

    We can only accept exchanges of merchandise at the same store location as the original purchase. Purchases made at a Abercrombie & Fitch outlet location may only be exchanged at the same outlet location. We cannot return or exchange merchandise that is mailed to our stores. Merchandise purchased online cannot be returned to or exchanged at stores in USA..

    Abercrombie & Fitch strives to provide the highest quality merchandise to its customers. If you believe, however, that the item that you purchased is defective, please bring it with your original receipt or proof of purchase to the store in USA. where you purchased it for inspection. If the item is defective, we will exchange it for the same item, or an item of equal value.

  • QUALITY OF YOUR MERCHANDISE

    ONLINE PURCHASE

    If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at onlineserviceworlds@gmail.com, or call us at 4001-201186 Or +1 614 219 3026.

    STORE PURCHASE

    If you are not satisfied with the quality of your merchandise, please take it to the same store from which you purchased it to complete an exchange.

  • RETURN / EXCHANGE TIME FRAME OF MERCHANDISE PURCHASED ONLINE

    Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

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